01637 872 334 info@pentirehotelnewquay.co.uk

Overlooking Fistral beach in Newquay, Cornwall

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Accessibility at the Pentire Hotel
 

  • The Pentire Hotel is situated on the Pentire headland between two iconic Cornish beaches approximately 1 mile from Newquay town centre - a 15-minute walk or a 3-minute drive.
  • Pentire headland has a slight incline leading to the hotel, with steep hills leading down to the beach.
  • We have 75 bedrooms at the Pentire Hotel, including singles, doubles, twins and family suites.
  • We have no ground-floor rooms but a lift leading to all bedroom floors, with no stairs to negotiate.
  • We have larger bedrooms and bathrooms to accommodate wheelchairs users.


Pre-arrival
 

  • All guests should use the main entrance to the hotel, which has steps and a ramp leading up to it.
  • The nearest railway station is Newquay station and is approximately three miles from the hotel.
  • Accessibility taxis are available - please contact reception (01637 872334) and we can give details.
  • A bus stop is situated directly outside the hotel entrance, taking passengers to the town centre every hour.
  • A collection service is available upon request.
  • The surrounding areas of the hotel are all paved and generally even.
  • We can give details about local services for disabled people, including any equipment hire, Shopmobility and RADAR toilets.
  • We can offer menus, brochures, and tariffs all in large-print form if requested.


Arrival & car parking facilities
 

  • Parking is available on site for up to 55 cars, including 3 blue badge disabled parking spaces, and the furthest walking distance within the car park to the main entrance is approximately 80 metres.
  • The car park is level with surfaces including both tarmac and gravel.
  • There is a well-lit entrance and reception with level drop-off point directly outside.
  • There are seven steps or a ramp, both with hand rails leading to automatic sliding door entrance, with a 7ft opening.
  • There is also an alternate rear entrance from the car park, with ramp and handrail.
  • Luggage assistance is available on arrival and departure.


Main entrance & reception
 

  • The reception desk is immediately in front of you when entering main entrance, with ample space for wheelchair access.
  • There is a seating area in reception / lobby, which has carpeted flooring.
  • Reception desk is 120cm high; check-in registration can be completed in the seating area with the aid of a clipboard if necessary. Large-print registration cards are available if required.
  • Familiarisation tours can be given when required.


Bedrooms
 

  • Although we don’t have accessible ground-floor bedrooms, we do have large rooms without steps on all floors which can be used by wheelchair users.
  • Bedrooms are numbered using tactile markings.
  • Door opening width is 76cm with an 80cm space next to the bed. The bed height is 65cm.
  • All bedrooms are well lit with a mixture of hanging ceiling lights, fixed wall lights and bed-side lamps, with additional lighting available upon request.
  • Most rooms have light walls with slightly darker carpets and have white trims of doors and skirting.
  • All rooms have either open-plan hanging space or wardrobes, all with non-adjustable hangers.
  • All rooms have televisions with available subtitles if required.
  • There are no telephones in the bedrooms.


Bathrooms
 

  • All bathrooms have level access from the bedrooms
  • Opening of 76cm in doorway
  • Either walk-in shower or head above bath available with minimum lip of 25cm to access shower.
  • W/C at a height of 43cm, washbasin at a height of 82cm with no pedestal. Grab rails in both showers and baths. Tap fittings are a mixture of lever and turning depending on room.
  • Well lit bathrooms with Main fluorescent bulb and some shaver lights.
  • Mostly white bathrooms with white doorways and white towels with non-slip flooring throughout.


Public areas (halls, stairs & corridors)
 

  • Corridors are mostly 95cm wide (with some exceptions). All with carpeted flooring and well lit with both ceiling spot lights and wall lights.
  • The hotel has one lift with a large mirror, large buttons and handrail (100cm x 110cm)
  • There is no lift down to our leisure facilities - there are 14 steps with handrails on both sides with a gap of 110cm wide - but there is level access through our gardens.


Public areas (lounge & lobby)
 

  • Level access on ground floor for both lounge and lobby, with double doors to enter.
  • Large area between movable furniture giving easy access, with both low armchairs and tables and high back chairs with high tables.
  • Carpeted and hardwood dance floor with ceiling spots, hanging lights and wall lights giving good lighting throughout.
  • Large flat-screen televisions in bar & lounge areas, with subtitles if necessary.
  • Food and drink can be served in both areas if required.
  • Non-accessible WCs in public areas


Restaurant & Bar Areas
 

  • Level access throughout bar and restaurant with double-door entrance.
  • Upright chairs with no arms within restaurant, carpeted throughout, with well, evenly lit areas with both hanging ceiling lights and wall lights.
  • We cater for any dietary requirements with table service.
  • Large-print menus available as required and staff can read out menu if necessary.
  • We have burgundy tablecloths with white crockery.
  • Nearest WC directly outside restaurant (no accessible WC on ground floor).


Leisure
 

  • Non-accessible swimming pool and sauna available. From reception, 14 steps down and three steps up to access pool, with no lift access to floor.
  • No wide cubicle for wheelchair access, with carpet and tile flooring.
  • Emergency button in swimming pool with WC inside (non-access for wheelchair).
  • Pool opening times 9am-9pm.
  • Chris, Amanda and Charlotte can be contacted regarding leisure facilities.


Grounds & Gardens
 

  • Rear garden and patio areas accessible by wheelchair users, with slightly uneven surfaces with no steps. Footpath is 36 inches wide and gravel surface.
  • Benches and armchair seating at regular intervals.
  • There are no treatment rooms within the hotel.


Conference and meeting rooms
 

  • Conference room on ground floor has level access, downstairs conference room has 14 steps with no lift access to this floor, but access through the car park and rear garden is available.
  • Large open-plan room with level access and room for wheelchairs and pushchairs. Any furniture can be moved, with various seating arrangements, stackable banquet chairs and tables.
  • No hearing loops within hotel.
  • Rooms have both carpet and wooden flooring.
  • Contact Chris Hall to discuss specific requirements about conference room hire.
  • WC directly outside of conference rooms with level access, but no accessible toilets on these floors.


Clubs and entertainment
 

  • Ballroom and function suite: Ballroom has level access and function suite has 14 steps down with no lift to this floor.
  • 48-inch doorway to ballroom. 58-inch doorway to function suite.
  • Large open-plan rooms with level access and room for wheelchairs and pushchairs. Any furniture can be moved, with various seating arrangements, stackable banquet chairs and tables.
  • No hearing loops within hotel.
  • Rooms have both carpet and wooden flooring.
  • Contact Chris Hall to discuss specific requirements about function room hire.
  • WC directly outside of ballroom and function room with level access, but no accessible toilets on these floors.
  • Reception and bar staff available to give assistance where necessary.


Additional Information
 

  • If you require any assistance during your stay please contact reception. The duty manager can also be contacted via reception.
  • We have a set evacuation procedure for basic information. Alarm bells are a continuous alarm. If we have been made aware of your special access needs, someone will come to your room and assist with evacuation either out of the building or to a refuge.
  • All front-of-house staff have regular training which includes disability awareness training.
  • All housekeeping staff have been trained and are aware of procedures to aid privacy in bedrooms.
  • Dog-walking areas and bowls available upon request.
  • Room service available if required.
  • All low-energy lighting is being used at hotel.
  • Signage is all blue background with large white font.
  • Wi-fi available in all public areas.
  • There is good network coverage for some mobile phones within the hotel and from hotel bedrooms, although some networks have low signal.
  • A list of carers in the local area is available upon request.

Future plans

  • Accessible WC on ground floor.
  • More accessible bedrooms and bathrooms as we refurbish.


Contact information
Address: Pentire Hotel, Pentire Avenue, Newquay, Cornwall TR7 1NU
Telephone: 01637 872334
Fax: 01637 851186
Email: info@pentirehotelnewquay.co.uk
Website: www.pentirehotelnewquay.co.uk
Grid Reference: SW 7915161492

Hours of operation
Reception 8am-10pm

Local carers
Narrowcliff Health Centre, Newquay - 01637 873363
Newquay Hospital - 01637 893600
Royal Cornwall Hospital (Treliske), Truro - 01872 274242
 

Local equipment hire companies
Red Cross Truro - 01872 267953
Red Cross main - 0845 331 3331 (Mon-Fri 10am-4pm)

Local public transport
Western Greyhound bus - 01637 871871
Trains - 0845 748 4950
Newquay Airport - 01637 860600

Accessible taxis
Carminow Cabs - 01637 850000 / 01637 876644

Tourist information
Newquay Tourist Information Centre - 01637 854020
 

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