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Your Safety is our Priority

For Your Safety - Covid-19 Secure


The safety of you, our guests, and our team are always our main priority, however never more so than in these times. During the pandemic, we have enhanced our safety measures and we are certified by The National Tourist Organisations of Great Britain and Northern Ireland as complying with Covid-19 Industry Standards in our practices (see our certification here).

If you are unable to visit as planned due to national or local Covid-19 restrictions we will be happy to rearrange your existing booking (subject to availability) or organise a refund. For info or questions, email info@pentirehotelnewquay.co.uk or call 01637 872334 (between 9 am - 4 pm, Mon-Fri). We are operating with the following additional processes in place:
 
1. All room keys are sanitised and sealed
 
2. There are temperature checks at reception
 
3. All rooms are sanitised before and after use
 
4. There is table service only in our Restaurant, Sixty Bistro & Lounge Bar and seating as per government guidelines
 
5. Public areas have regular High Intensity Cleaning and sanitising
 
6. We use a remote check in App
 
7. There are hand sanitiser stations in all public areas
 
8. Contactless payments only( no cash please ) all pdq machines sanitised after each use. Pre-payment taken where possible.
 
9. All staff are Covid secure trained
 
10. Relevant signage and measures in place
 
11. Protective screens are used where relevant and appropriate
 
12. Symptoms - We ask that you do not visit if you or anyone in your household has symptoms of coronavirus
 
13. Staff using PPE where appropriate

14. COVID Safe Housekeeping and Temporary Changes to Daily Room Servicing

Important changes in support of strict COVID safe housekeeping and daily room servicing practices are in place. These changes ensure guest rooms are subject to extensive COVID cleaning before your arrival. From the moment you enter your room, up until the day you check out, no member of our hotel team is permitted to enter your room. This new rule within hospitality is becoming an industry-standard safety measure and is in place for complete COVID safety. COVID safe room servicing is a time-intensive process, however, a request to service your room during your stay can be organised if necessary. Our friendly and helpful team would oversee and authorise this upon request.

If you have any questions or would like any further information, please do not hesitate to get in touch with a member of our team by emailing info@pentirehotelnewquay.co.uk or calling 01637 872 334.

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