Booking terms and conditions
Booking Agreement and Cancellation Liability
A deposit of 20% of the total booking is required to confirm your booking. The deposit will be credited against your final account. Once a deposit has been received, this forms a contract between yourselves and the hotel. We are unable to offer a cancellation service and would, therefore, recommend that you take out your own cancellation insurance.
Cancellations will only be accepted in writing. All deposits are non-refundable and no allowance will be made for rooms not occupied for the full booking period or for meals not taken. Most of our bookings are made in advance and re-letting cancelled rooms is often not possible at short notice. In these circumstances, we are legally entitled to charge two-thirds of the total amount of your booking if we are unable to fully re-let this accommodation. On very rare occasions your room may not be available. If this happens we will arrange accommodation in a similar hotel within the resort. You will of course be advised of this situation as soon as possible.
What happens if I live in an area that gets placed into a local lockdown?
Sadly, we will be unable to accept new booking reservations for that period from postcode areas that have been placed under a local lockdown and those within 'tier 3' until restrictions are lifted and travel is permitted. For those who already have an existing booking reservation, we promise that we are here to help. We will endeavor to make contact to rearrange your existing travel plans or organise a refund. If local lockdown restrictions affect your booking reservation, please call our friendly team on 01637 872334 or firstname.lastname@example.org
Full payment is required on arrival. Accounts must be paid by credit, debit, switch cards or cash, cheques can only be accepted on bookings of seven days or more. V.A.T is included in all prices at the current rate of 20%. This is subject to any change.
Functions, Maintenance and Improvements
The hotel hosts functions which means that occasionally some public areas may be unavailable. The hotel is open all year round and you may find that there is necessary maintenance or refurbishment taking place. Sometimes a facility may not be available - we will endeavor to find a suitable alternative. No compensation will be offered if a facility is not available.
The Hotel has its own private car park, which is free to use, however, parking is not guaranteed and during busy periods may not accommodate all guest vehicles. There is also parking available on the road and a large car park is situated at the end of the road ( chargeable).
We ask that guests park only in designated spots, without obstructing emergency exits and the main car park entrance.
Please note that for the swimming pool all children under the age of 16 must be supervised by a responsible adult over the age of 18 and must be present in the swimming pool at all times. For Health and Safety reasons, we cannot permit more than 2 children to 1 adult ratio in the swimming pool. Lone swimming is strictly prohibited. Due to strict COVID-19 safety restrictions, our indoor heated swimming pool will only be accessible to hotel guests by individual booked time slots (one family or group bubble at a time). The swimming pool changing rooms will not be in operation and guests will be required to change in their rooms, whilst COVID-19 safety restrictions apply.
Arrival and Departure
Guests may arrive at any time, but rooms cannot be guaranteed until 4 pm. You may use any of the hotel facilities prior to check-in. On your day of departure, we request that you vacate your room by 10.30 am. Departing guests are welcome to use the hotel facilities on the day of their departure.
Important changes in support of strict COVID safe housekeeping and daily room servicing practices are in place. These changes ensure guest rooms are subject to extensive COVID cleaning before your arrival. From the moment you enter your room, up until the day you check out, no member of our hotel team is permitted to enter your room. This new rule within hospitality is becoming an industry-standard safety measure and is in place for complete COVID safety. COVID safe room servicing is a time-intensive process, however, a request to service your room during your stay may be organised if necessary. Our friendly and helpful team would oversee and authorise this upon request.
Pentire Hotel Pre-authorisation Policy
Validation of Card Details
On booking, the Pentire Hotel reserves the right to pre-authorise your card to the value of £1.00 to validate your card and guarantee your booking. A pre-authorisation is a temporary hold of a specific amount and will be released up to 14 days later.
Pre-Authorisation for Opening a Room Account
Payment for your room is required on arrival. If you would like to open your room account to charge any extras to your room, such as food and bar drinks, a credit/debit card will be pre-authorised to guarantee that funds are available to pay for any charges incurred. As a general rule, the hotel will pre-authorise £50.00 per person per night. For example, if two people are staying for two nights, we would pre-authorise £200.00. If you do not wish to pre-authorise a card for this, you will be required to settle any extras at the time taken.
The hotel is NOT charging your credit/debit card. A pre-authorisation is a security guarantee for payment only. The pre-authorisation is not held by the hotel but held on your card by your own issuing bank.
Upon checkout, your card will be charged any extras. This will appear on your bank/card statement usually within 3 working days. If you choose to pay by other means we will cancel the pre-authorisation. This will need to go through your bank's normal clearing process.