Booking Terms and Conditions
Booking Agreement and Cancellation Liability
We offer easy cancellation until 2 days before arrival. To confirm your booking within 2 days of arrival, we will send you a secure payment link for the total price of the reservation to the email that you provided at the time of booking. If you book to arrive within 24 hours payment will be taken on arrival. The Prepayment taken will be credited against your final account. Once a deposit has been received, this forms a contract between you and the hotel. By booking directly with us you benefit from free parking which normally costs £10.00 per day.
All special offers and discounted rates are to be paid in full at the time of booking. Shortly after booking we will send you a secure payment link for the total price of the reservation to the email that you provided at the time of booking. If you book to arrive within 24 hours payment will be taken on arrival. The Prepayment taken will be credited against your final account. Once a deposit has been received, this forms a contract between you and the hotel.
We are unable to offer a cancellation service, therefore recommend that you take out your own cancellation insurance. Cancellations within 2 days of arrival are fully chargeable. Cancellations will only be accepted in writing. All prepayments are non-refundable and no allowance will be made for rooms not occupied for the full booking period or for meals not taken.
On very rare occasions your room may not be available, if this happens, we will arrange accommodation in a similar hotel within the resort. You will of course be advised of this situation as soon as possible.
All bookings made through a third-party site are subject to their terms and conditions.
Payment
When booking through the hotel website a secure payment link will be sent to the email provided, this may take up to 24 hours. All links are valid for up to 48 hours if payment is not received a reminder will be sent, if payment is not made within the requested time, then the booking will be released and a cancellation email will be sent confirming this. Any outstanding Balances are to be paid on arrival. Accounts must be paid by credit, debit, switch cards and cash. V.A.T is included in all prices at the current rate of 20%. This is subject to any change. Accounts may be settled by credit/debit card/bank transfer.
Pentire Hotel Pre-authorisation Policy
Validation of Card Details
On booking, the Pentire Hotel reserves the right to pre-authorise your card to the value of £1.00 to validate your card and guarantee your booking. A preauthorisation is a temporary hold of a specific amount and will be released up to 14 days later.
Pre-Authorisation for Opening a Room Account
Payment for your room is required on arrival. If you would like to open your room account to charge any extras to your room, such as food and bar drinks, a credit/debit card will be pre-authorised to guarantee that funds are available to pay for any charges incurred. As a general rule, the hotel will pre-authorise £50.00 per person per night. For example, if two people are staying for two nights, we would pre-authorise £200.00. If you do not wish to pre-authorise a card for this, you will be required to settle any extras at the time taken.
The hotel is NOT charging your credit/debit card. A pre-authorisation is a security guarantee for payment only. The pre-authorisation is not held by the hotel but held on your card by your own issuing bank.
Arrival and Departure
Guests may arrive at any time, but rooms cannot be guaranteed until 4 pm. You may use any of the hotel facilities prior to check-in. On your day of departure, we request that you vacate your room by 10.30 am. Departing guests are welcome to use the hotel facilities on the day of their departure.
On checkout
Upon checkout, your card will be charged any extras. This will appear on your bank/card statement usually within 3 working days. If you choose to pay by other means we will cancel the pre-authorisation. This will need to go through your bank's normal clearing process.
Dogs
Unless otherwise stated dog charges are not included in the room price. Dogs are charged £15 per dog per night with a maximum of three dogs per room. If you wish to bring dogs with you and have not mentioned this on booking then please contact the hotel to ensure you are allocated a dog-friendly room. If you arrive with dogs without prior notification and no dog-friendly rooms are available, we reserve the right to cancel your booking or add additional charges of the dog charge of £15 per night plus and an additional charge of £30 to cover the cleaning of a non-dog-friendly room. All charges applied cover the additional cleaning required any damage to the rooms or public areas will be charged accordingly. Dogs are permitted in the main public areas, bar, lounge and bistro however dogs
are not permitted in the main hotel restaurant unless your dog is a service dog, and all dogs are not permitted in the hotel garden.
Functions, Maintenance, and Improvements
The hotel hosts functions which mean that occasionally some public areas may be unavailable. The hotel is open all year round and you may find that there is necessary maintenance or refurbishment taking place. Sometimes a facility may not be available - we will endeavour to find a suitable alternative. No compensation will be offered if a facility is not available.
Car Park
The Hotel has its own private car park which is controlled and monitored by Smart Parking using ANPR Cameras, operated 24/7 – 365 days a year. The Hotel car parking is free to use only to guests/residents of the hotel who have made direct bookings with us, however parking is not guaranteed and during busy periods may not accommodate all guest vehicles. There is also parking available
on the road and a large car park is situated at the end of the road (chargeable). On arrival to the hotel, it is the guest’s responsibility to inform the reception team of your car registration so that it can be inputted into the tablet provided at reception, failure to do so will result in a PCN (ticket) being issued to those who have not registered or are not permitted to use the hotel’s car park. All PCN’s (tickets) are issued by smart parking and are subject to their terms and conditions, please see signage located throughout the main front car park and the back over flow car park. We ask that guests park only in designated spots, without obstructing emergency exits and the main car park entrance. All cars are parked at owner’s risk.
Swimming Pool
Our Swimming Pool is open from 7:30am until 9pm. The pool is not life guarded therefore all swimmers use the facilities at their own risk. We allow no more than 20 persons to use the pool at any given time. As the pool is not supervised by a life guard therefore for the safety of all users our pool ratios and guidelines must be adhered to, the pool ratios are one or more adults over 18 years can swim, one over 18 years with one child aged 4 and under can swim and one over 18 with up two children aged 5 – 17 years can swim. NO OTHER RATIO OF CHILDREN TO ADULTS IS PERMITTED. All Children under the age of 16 must be supervised by a responsible adult over the age of 18 and must be present in the pool at all times. Children who are still wearing nappies MUST wear a swimming nappy, should you need to purchase one they are £1 and can be bought from reception. The supervising adult will be in the water at all times with any child unable to swim unaided. Please see the pool safety information and sign in sheet at the hotel reception for additional information.
Swimming Towels are provided and located poolside we ask for the towels to be deposited in the basket located poolside not taken to bedrooms.
CCTV surveillance is in operation.
Housekeeping
We operate a green policy at the hotel, we will not be offering guests a daily bedroom refresh however we do have additional towels, bathroom top ups and tea and coffee facilities available at reception manned 24hrs a day. For guests who stay with us 4 nights or more we offer a mid-stay room refresh no bed linen is changed unless staying over 7 nights.
CCTV
Please be aware that the hotel is covered by CCTV cameras throughout the building
