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Terms and conditions

Booking terms and conditions

Booking Agreement and Cancellation Liability

A deposit of 20% or the cost of the first night's accommodation whichever is greater will be taken when booking to confirm your booking. If booking a special offer, full payment is required at the time of booking. The deposit will be credited against your final account. Once a deposit has been received, this forms a contract between you and the hotel. We are unable to offer a cancellation service and would, therefore, recommend that you take out your own cancellation insurance.

Cancellations will only be accepted in writing. All deposits are non-refundable and no allowance will be made for rooms not occupied for the full booking period or for meals not taken. Most of our bookings are made in advance and re-letting cancelled rooms is often not possible at short notice. In these circumstances, we are legally entitled to charge two-thirds of the total amount of your booking if we are unable to fully re-let this accommodation. On very rare occasions your room may not be available. If this happens, we will arrange accommodation in a similar hotel within the resort. You will of course be advised of this situation as soon as possible.

Payment

Full payment is required on arrival. Accounts must be paid by credit, debit, switch cards or cash, cheques can only be accepted on bookings of seven days or more. V.A.T is included in all prices at the current rate of 20%. This is subject to any change. Accounts may be settled by credit/debit card/bank transfer.

Dogs

Unless otherwise stated dog charges are not included in the room price. Dogs are charged £12 per dog per night. If you wish to bring dogs with you and have not mentioned this on booking then please contact the hotel to ensure you are allocated a dog-friendly room. If you arrive with dogs without prior notification and no dog-friendly rooms are available we reserve the right to cancel your booking or add additional charges of the dog charge of £12 per night plus and an additional charge of £25 to cover the cleaning of a non-dog-friendly room.

Functions, Maintenance, and Improvements

The hotel hosts functions which means that occasionally some public areas may be unavailable. The hotel is open all year round and you may find that there is necessary maintenance or refurbishment taking place. Sometimes a facility may not be available - we will endeavour to find a suitable alternative. No compensation will be offered if a facility is not available.

Car Park

The Hotel has its own private car park, which is free to use, however, parking is not guaranteed and during busy periods may not accommodate all guest vehicles. There is also parking available on the road and a large car park is situated at the end of the road (chargeable). We ask that guests park only in designated spots, without obstructing emergency exits and the main car park entrance. All cars are parked at owner’s risk. 

Swimming Pool

Our Swimming Pool is open from 7 am until 9 pm. The pool is not lifeguarded however CCTV surveillance is in operation, and all swimmers use the facilities at their own risk. Swimming Towels are provided and located poolside we ask for the towels to be deposited in the basket located poolside not taken to bedrooms.We allow no more than 20 persons to use the pool at any given time. As the pool is not supervised by a lifeguard therefore for the safety of all users our pool ratios and guidelines must be adhered to, the pool ratios are one or more adults over 18 years can swim, One over 18 years with one child aged 4 and under can swim and One over 18 with up two children aged 5 – 17 years can swim. NO OTHER RATIO OF CHILDREN TO ADULTS IS PERMITTED. All Children under the age of 16 must be supervised by a responsible adult over the age of 18 and must be present in the pool at all times. Children who are still wearing nappies MUST wear a swimming nappy, should you need to purchase one they are £1 and can be bought from reception. The supervising adult will be in the water at all times with any child unable to swim unaided. Please see the pool safety information and sign-in sheet at the hotel reception for additional information.

Arrival and Departure

Guests may arrive at any time, but rooms cannot be guaranteed until 4 pm. You may use any of the hotel facilities prior to check-in. On your day of departure, we request that you vacate your room by 10.30 am. Departing guests are welcome to use the hotel facilities on the day of their departure.

Housekeeping

We operate a green policy at the hotel, we will not be offering guests a daily bedroom refresh however we do have additional towels, bathroom top-ups, and tea and coffee facilities available at reception, manned 24hrs a day. For guests who stay with us 4 nights or more we offer a mid-stay room refresh no bed linen is changed unless staying over 7 nights.

Pentire Hotel Pre-authorisation Policy

Validation of Card Details
On booking, the Pentire Hotel reserves the right to pre-authorise your card to the value of £1.00 to validate your card and guarantee your booking. A pre-authorisation is a temporary hold of a specific amount and will be released up to 14 days later.

Pre-Authorisation for Opening a Room Account
Payment for your room is required on arrival. If you would like to open your room account to charge any extras to your room, such as food and bar drinks, a credit/debit card will be pre-authorised to guarantee that funds are available to pay for any charges incurred. As a general rule, the hotel will pre-authorise £50.00 per person per night. For example, if two people are staying for two nights, we would pre-authorise £200.00. If you do not wish to pre-authorise a card for this, you will be required to settle any extras at the time taken. The hotel is NOT charging your credit/debit card. A pre-authorisation is a security guarantee for payment only. The pre-authorisation is not held by the hotel but held on your card by your own issuing bank.

On checkout

Upon checkout, your card will be charged any extras. This will appear on your bank/card statement usually within 3 working days. If you choose to pay by other means we will cancel the pre-authorisation. This will need to go through your bank's normal clearing process.

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